YouPackWeStore | YouPackWeStore Covid-19 Impact Updates in Waterloo, Kitchener & Guelph ON.

COVID-19 Procedures



Last Update: Decemeber 23rd, 2021

To our Customers:

At YouPackWeStore we strive to ensure a safe & secure experience for our clients and team during pickup, storage and delivery of your personal belongings. We are closely monitoring Health Canada’s guidelines, and have implemented new safety procedures to keep our clients, communities and staff safe.

As always, your personal belongings are stored in a safe, secure and sanitary facility while within our care. We have made many new adjustments to prevent the spread of COVID-19 at every level of our operations.These new policies were put in place to keep you, our staff and your household safe. We highly recommend you read through the new procedures prior to your appointment.

Operations

  • We will not be servicing any addresses with confirmed cases of COVID-19, where there is evidence of illness, or if you are in self-isolation.
  • We are in compliance with the Canadian Government’s guidelines regarding frequent hand washing, sanitization and physical distancing.
  • Staff are required to wear masks during all appointments and will not make physical contact with clients even if appropriate PPE is worn.
  • Any team member who shows or reports symptoms (even mild) are not permitted to work, and must follow self-isolation practices for at least 14 days.
  • Trucks, carts, mobile phones and any equipment used by our staff during appointments are sanitized regularly.
  • If required to enter your home, our movers will conduct a simple screening questionnaire prior to prevent exposure and spread of COVID-19.
  • If the environment is deemed unsafe, YouPackWeStore reserves the right to refuse service and times will be re-booked 14 days from original appointment.

Pickup - At Door

  • Please have items placed at the front door of your house, apartment or unit prior to your pickup.
  • If required to enter your home, our movers will conduct a simple screening questionnaire prior to prevent exposure and spread of COVID-19.
  • If the environment is deemed unsafe, YouPackWeStore reserves the right to refuse service and times will be re-booked 14 days from original appointment.
  • Staff are required to sanitize before & after each appointment.

Delivery - To Door

  • Our staff will deliver your belongings to the front door of your house, apartment or unit.
  • If required to enter your home, our movers will conduct a simple screening questionnaire prior to prevent exposure and spread of COVID-19.
  • If the environment is deemed unsafe, YouPackWeStore reserves the right to refuse service and times will be re-booked 14 days from original appointment.
  • Staff are required to sanitize before & after each appointment.

Payment

  • Payment for deliveries must be made 24 hours prior to scheduled appointment.
  • Online payment can be made through your account using a credit card or debit.
  • E-transfer payments can be sent to billing@YouPackWeStore.com.
  • Due to our contactless service, we cannot accept cash at this time.

If you should have any questions or concerns please reach out to our Customer Care team at hello@YouPackWeStore.com or 1 (855) 722-5488. We want you to feel at ease knowing we are taking the necessary precautions to protect you, your items and our staff.

We will continue to update this page as new precautions or adjustments become available. We appreciate your understanding & support during this challenging time.

Thank you,

The YouPackWeStore Team