YouPackWeStore | FAQ in Waterloo, Kitchener & Guelph ON.

Common Questions

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Questions


GENERAL

PACKING SUPPLIES

STORAGE

PICKUP AND DELIVERY

PRICING AND PAYMENT



GENERAL

Which areas/schools do you service?

Our service area covers the city boundaries of Waterloo, Kitchener, Cambridge and Guelph. This area includes the University of Waterloo, Wilfred Laurier University, University of Guelph and Conestoga College.

If you need your items picked up or delivered outside our service area, we can either receive items shipped to our warehouse, ship your items (both domestic and international) as well as schedule pickups or deliveries in regions outside our service area (GTA, Hamilton, London) for an additional fee. Please contact us for a quote.

How much advanced notice do you need?

For pickup and re-delivery of your items we generally require 48 hours notice. We are very busy during the months of April, May, August and September and recommend customers try to book as early as possible to guarantee their preferred date and time.

PACKING SUPPLIES

How do I get my free packing supplies?

Every storage term includes $15 of free packing supplies to your door on a date you choose. A minimum payment of $15 will be required when your order is placed but $15 will be deducted from your final storage invoice. When you place your order online, you have the option to select from a variety of box sizes, protective materials and tape.

What if I need additional packing supplies?

Additional packing supplies can be purchased and will be delivered free to your door ($15 minimum). We offer a variety of box sizes, protective materials and tape.

What if I don't know how many boxes I need? Can I return unused packing supplies?

Yes, any unused boxes or packing supplies can be returned during your pickup. If you purchased any additional packing supplies we will refund the purchase amount on your final storage invoice.

STORAGE

Can I use my own boxes for storage?

Yes. We allow any type of storage container such as suitcases or storage totes.

Can I store my items for less than 1 month?

Yes. However, we charge a minimum of one month plus a $45 return fee (applicable for any storage terms less than 3 months / $75 return fee for furniture).

Is there a minimum amount of boxes I need to have to use your service?

No. There is no minimum or maximum number of items that you can store.

Are my items insured against loss or damage?

Yes. Our prices include $100 worth of insurance per stored item. The coverage period begins from the time we pick your items up until we deliver them to your door.

Can I purchase any additional insurance?

Yes. Please contact us if you wish to purchase any additional insurance.

Do you have any restrictions on the types of things that can be stored?

Yes. We do not allow the storage of hazardous materials, liquids (including alcohol), cash, perishable items and items with a large monetary value.

Is there a weight limit for my boxes?

We ask that your storage boxes weigh less than 32 kg or 70lbs. Items weighing more than 34 kg or 75lbs will incur additional pickup and delivery fees.

Can I access my items while in storage?

For security and insurance reasons, we cannot permit anyone to access their items while in storage. For your convenience, we offer door to door deliveries within 24 hours provided availability.

Where is your storage facility located?

Our storage facilities are located in Waterloo, ON.

PICKUP AND DELIVERY

What if I have more or less items on pickup then I ordered?

You will only be charged for the number of items you store. There is no minimum or maximum number of items that you can store.

Do you pickup and deliver to my door?

Yes. Pickup and delivery from and to your door is included in the price regardless whether you are on or off-campus.

Do I get to choose the pickup and delivery date and time?

Yes. We provide pickup and delivery service 7 days a week between 7am and 9pm. Once you place an order we will confirm with you to make sure your preferred date and time has not already been booked.

Do I need to be present when you pickup or deliver my belongings?

No. We can pick up and deliver your items to a friend or a front desk security guard. However, we will not deliver your items to a third party without your consent.

Do I have to get all my items back at once?

No. You can get any of your items back at any time while leaving others in storage. However, additional deliveries (and pickups) within the same billing period may incur additional pickup fees.

Can I have my items shipped to another province or country?

Yes. We can ship your items to any location in the world. Contact us and we will provide a quote based on standard ground/freight rates.

PRICING AND PAYMENT

When do I pay?

Payment for storage is required before we deliver your items.
Payment for any packing supplies is required at time of order.

What methods of payment do you accept?

We accept most major credit cards (Visa, Mastercard and AMEX) as well as payment through PayPal or interact e-transfer. We do not accept personal cheques.

Do I get charged for a full month if im a couple days over?

For storage terms greater than 3 months, we offer a grace period of 10 days where we prorate the monthly rate. On the 11th day we charge for a full month.

Do you offer any discounts?

If you're storing lots of items, we still make pricing comparable to self storage, and much more accessible and easy.
The following are our current volume discounts for storage periods over 3 months:

15 items+ : 10% discount
25 items+ : 15% discount
40 items+ : 20% discount